A couple months ago I picked up the PTM 4 putter and like it pretty well except the toe hang. Lag putting surprised me as well as distance control. Long story short, paint started flaking its going back to Maltby right now for a change out.
I was talking to them about upgrading the head to the newer 1020C PTB-WB head as it has only 20 degree of toe hang which will fit my stroke better.
Would this be an upgrade or downgrade?
If they are replacing your putter head with a brand new one and not just repairing the old one, one would think if there is a price gap for the one you want you would most likely be able to pay the difference and have no issue. If it is a lower priced head you would probably get away with a straight trade but no money back. Honestly The GW’s customer service has always been great to me when I needed them. Out of the 9 or so separate purchases I have made I have called in on two and they helped me without an issue. I would just call their customer service and ask the worst that could happen is a no.