The DBM irons are bendable and we have not had an issue with them breaking. They are true forged from from 1035 carbon steel and the DBM process does not reduce the bendability when produced by this process and this material. Still, sometime irons can break.
We will take care of it. Contact customer service and they will be able to help.
I would make note of statechamp said about the process. Taping the head can help with some of the marring. Most of what is shown should come off, but you can prevent the tool marks by protecting the head, if that matters to you. Also, be sure you are using a proper bending bar. To many times people will use a short hosel bending bar to bend regular or longer hosels. They shouldn’t. Need to use a longer knuckle bar (1″, 1 1/8″ or 1 1/4″ ) on standard length hosels.