In Canada things are backed up mercilessly. Spoke with the crew in Ottawa and they’re overrun with orders. Then for some reason once shipped, Canada post is just crawling. How are things in the States guys.
It is taking longer for us to get product and in some cases longer for the shipments going out to arrive to customers. Our shippers, specifically Fed Ex and USPS say the volume is brutal. That being said, we are getting most of all our orders out in 48 hours. In normal times if orders are placed by 2:30 pm EST, they will ship that day. We moved the time back to 12:30 for web and 1:30 for phone orders because of the shear volume and the less efficient way we have to operate in our warehouses due to the health and safety guidelines we put in place to protect our employees. Happy to say that all of our staff have stayed healthy through this ordeal and there dedication and hard work is amazing to watch. So, although we may be slightly slower getting orders out of our facility, it’s not by much and better than most I believe. Still chasing some sku’s that vendors are having trouble supplying, but we do see most of them catching back up. Hopefully we will continue to see improvement, but that is dependent on everything staying open and not having to curtail operations again. Fingers crossed that won’t happen.