Question

1.55K viewsFebruary 23, 2023

Rob 93 February 23, 2023 0 Comments

I placed an order for some grips that has been sitting in the status of “awaiting shipment” for 3 days. The grips were listed as in stock and not backorderd. I called today to check on the status and waited on hold for a long while until a message came on that stated I could leave a message that would be returned in 2 business days. 2 business days to get a callback?!? I’ve not had many issues before with orders going out quickly nor getting anyone on the phone to answer questions. Did something change behind the scenes recently? I’ve been reading on other forums of people having similar issues that weren’t happening in the past.

Britt Lindsey Answered question February 23, 2023

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Answer 1 · 2023-02-23T10:57:47+00:00

Britt Lindsey 11.45K Posted February 23, 2023 4 Comments

As you may or may not know, we recently launched an new website and ERP operating system. We had had some delays, interruptions of service, etc. related to it, but we are working on them 24/7 and overall have not seen any major problems limiting our ability to take and ship orders. Again, isolated issues, but we are addressing them as they come up I don’t know why you have experienced what you have experienced. If you will give me your order number I will check into it. Sincerely sorry for the issue. I do appreciate you letting me know, and your patience.

Britt Lindsey

Rob Posted new comment February 24, 2023

Rob commented February 23, 2023

Hey Britt,

Sure, ORDER #5009207. I know you had done a website change and things were getting settled there but I was also unsure if there were other changes made that could have disrupted the normal order flow.

Thanks for the insight and checking on that for me. I know you all will get it worked out as soon as you can.

Britt Lindsey commented February 23, 2023

Hi Rob,
I found the order and it will get picked and shipped this afternoon. No other reason than we are a little behind and trying to get caught up. Been short staffed the last few days. We are in the process of getting our seasonal folks hired for the warehouse, which is more of a challenge these days. Still, our folks are working hard and I am confident that delays like yours will be rare.
Thanks for letting me know of the issue and thanks for your patience. Anytime you have a delay like this and have not received a response from CS, let me know.
Britt Lindsey

Britt Lindsey commented February 23, 2023

Looks like the order shipped today. Again, apologies for the delay.

Britt Lindsey

Rob commented February 24, 2023

This is great and thank you for the insight and assistance!