Britt I have been buying your products for over 25 years. My Bag is currently all Maltby ( including the actual bag) . I love your product and what you guys do. However I have recently noticed a decreasing level of customer service that is frustrating me.Customer service via telephone has become more and more difficult. I also currently have an order in that has remained unshipped that was placed on the web last Thursday August 3rd. I’m sure you are busy with the renewed interest in golf , but is this the new normal or will this situation improve ?