Question

1.53K viewsApril 6, 2023

Whitey 246 March 31, 2023 0 Comments

Hi Britt, it appears the Canadian GolfWorks website is still not operating as it should. Also I’ve read a few stories online about customers still having problems whether on the phone or ordering via email. I’ve got a long list of items to order and have been waiting for the website to be fixed, but it appears nothing is happening as it’s in the same condition it was many weeks ago. Faithful customer here.

You’ve gotta be losing sales in Canada because of this.
Looking forward to some good news.

Thanks.

Eze Answered question April 6, 2023

2 Answers

Answer 1 · 2023-04-07T08:42:26+00:00

I finally spoke with someone over the phone and was told I can’t order paks over the phone?

I spoke with a person over email expressing interest in buying clubs on February 28th after reaching out initially on the 21st. It’s now April 6th and I’m still waiting on a revised quote since March 30th. It took 28 days to get me the original quote, this is beyond painful.

I’m not sure how busy you guys are in Canada, but this is ridiculous. I guess I’m back to looking at TaylorMade clubs.

I am assuming you are talking about talking to someone in Canada. Still, I don’t understand why they would tell you that unless they simply don’t have the product. I will contact them. Again, apologies for your experience in trying to get clubs. Not what we are about. I’ll offer again for you to contact us in the US and let us fill your order. If that is not an option, I understand and I will do what I can to get our Canadian staff to get you what you need.

Britt Lindsey
I’ve sent an email to the American contact on your site, looking forward to a response.

Answer 2 · 2023-04-03T12:10:37+00:00

All I can tell you is that we are working on it. Believe me, we understand the burden and inconvenience it has caused for our Canadian customers. I know you may not consider it an option, but you can order directly from the U.S. We are hopeful we will see improvements in the Canadian site very soon.

Thanks for your patience.

Britt Lindsey

Hi Britt. Will continue to wait patiently. I did go on the US site recently, and today and there is no “Canada” in the drop down list when filling out the shipping address in the checkout page. I had assumed this is because all Canadian orders are to go through the Canada website.
Thanks.