Why has it taken me three phones calls over three weeks to get some indication as to where my shaft is. Each time met with rude and unhelpful reps!! Dick Sporting Goods should be ashamed of your lack of respect for customers. Shaft received by you on the 3rd July. Today is the 17th and still no feedback no answer to my mails, in spite of your promise to reply within 2 business days.
Can’t agree with your sentiments in Canada. Guys have been extremely helpful and respectful. Not sure of your location, but the world has changed due to Covid. Notice I said The World. No matter what business. Dicks, Golftown in Canada, Golfworks North America.
The deal is that golf has become one of the safer sports that people can play. Same for golf repair and club making. Orders are up, staffs are slowly coming back, people are staying at home and taking advantage of home courses.
So there’s delays at local sources, staff is short, including the postal system. There’s a lot to take in here. As a retired long time broadcaster, dependant upon local advertising, please give your local merchant the benefit of the doubt. We’ve never been in this world before.