We have not seen what you are describing. I checked a bunch of inventory, checked some containers we have had in our clubmaking academy building for a while, and all seemed good. Must be that it was exposed to some extreme temperatures. I can not think of any other reason. Maybe it froze during the polar vortex a month ago. Is that about the time you received it? I guess if it super freezes and then thaws it could go to liquid. Just guessing. We will keep an eye out. All it really is is jelled water, so not real chemicals in it to react. If you will contact customer service, they will send you a replacement.